Privacy Policy

1. Who we are

Jetreply is a product owned and operated by SIGMA CERTIFICATION SERVICES PRIVATE LIMITED ("Jetreply", "we", "us" or "our"), a company incorporated in India. This policy applies to https://jetreply.com and the Jetreply service. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

2. Information we collect

• Account and contact data: name, work email address, company name and phone number you provide.
• Service data: sending domains, DNS records, API keys, workspace settings and deliverability metrics needed to run the service.
• Customer data: profiles, events and message content that our customers send to Jetreply about their own users (see section 4).
• Billing data: invoices and transaction references. Card and payment details are processed by our payment partner (Stripe) and are never stored on our servers.
• Usage data: pages visited, device and browser information, collected through cookies and analytics tools such as Microsoft Clarity.

3. How we use your information

• To provide, operate and support the Jetreply service and onboard you to the beta.
• To process payments, issue invoices and prevent fraud.
• To send service, billing and security notifications.
• To improve the product and our website.
• To meet legal, tax and regulatory obligations.

4. Customer data we process on your behalf

When you send profiles, events or messages through Jetreply, you are the data fiduciary (controller) and we act as your data processor. We process that data only to provide the service on your instructions: storing profiles and events, counting usage, and delivering your emails. We do not sell it, use it to contact your users ourselves, or train models on your message content. You are responsible for having a lawful basis and any required consent to send us your users' data and to email them.

5. Sharing and disclosure

We do not sell your personal data. We share it only with service providers who help us run the business (hosting, payments, analytics, email delivery) under confidentiality obligations, or when required by law, court order or a government authority.

6. Storage, security and retention

Data is encrypted in transit (TLS) and at rest. We keep personal data only as long as your account is active or as needed to provide the service and comply with legal, tax and accounting requirements, after which it is deleted or anonymised.

7. Your rights

You may request access to, correction of, or erasure of your personal data, withdraw consent, or nominate another person to exercise your rights, by writing to privacy@jetreply.com. We respond within 30 days.

8. Cookies

We use essential cookies to run the site and analytics cookies to understand how it is used. You can block cookies in your browser settings; some features may then not work.

9. Grievance Officer

Tarun, SIGMA CERTIFICATION SERVICES PRIVATE LIMITED, 310, Wadhwa Complex, D-288-289/10, Laxmi Nagar, Vikas Marg, Delhi – 110092, India. Email: privacy@jetreply.com. Phone: +91 80762 22021. Grievances are acknowledged within 48 hours and resolved within 30 days.

10. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows the latest version.