Refund and Cancellation Policy

1. Cancellation

You can cancel your subscription at any time from your account settings or by emailing support@jetreply.com. Cancellation stops future renewals; your access continues until the end of the billing period you have already paid for.

2. Eligibility for refunds

• First purchase: a full refund if you request it within 7 days of your first payment.
• Duplicate or incorrect charges: always refunded in full.
• Service failure: if the service is unavailable for a material part of a billing period due to our fault, we refund a pro-rated amount.
• Usage charges: usage above your plan is billed at the published per-unit rates. Overage charges for usage that was actually consumed are not refundable, except where caused by our error.
• Prepaid wallet (SMS and WhatsApp): credits used for sends are not refundable. On account closure, any unused balance is refunded on request.
• Renewals: renewal payments are non-refundable once the new billing period has started, except as stated above.
• No refund is issued for accounts suspended or terminated for breach of our Terms (for example, sending spam).

3. How to request a refund

Email support@jetreply.com from your registered email address with your account email, the invoice or transaction ID, and the reason for the request. We will confirm eligibility within 2 business days.

4. Refund timeline

Approved refunds are issued to the original payment method within 5–7 business days of approval. Depending on your bank or card issuer, it may take up to 10 additional business days for the amount to appear in your account.